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speakers

Tia Wallace

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With over 15 years in logistics and supply chain, Tia is the Vice President of eCommerce Business Development at DHL. She leads the strategic development and implementation of ecommerce strategies across the UK and Ireland. Tia drives innovation, creates value for customers, and leads a team focused on new business and exceptional service. Known for her strategic vision, she leverages technology to deliver cutting-edge solutions. Tia is committed to sustainability and social responsibility, making a significant impact at DHL.

Natalie Frow

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Natalie is the Managing Director for eCommerce and Retail at DHL, overseeing a team of over 12,000 professionals delivering omnichannel logistics services for top UK retailers. Joining DHL in January 2019 as VP for Home Delivery, she managed large item delivery networks. In 2022, she took on contracts with Sainsbury’s. Promoted to her current role in January 2023, Natalie focuses on innovation and customer partnerships, driving DHL’s eCommerce and retail operations. Her leadership ensures DHL delivers outstanding logistics solutions.

Melanie Champmartin

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After obtaining my Master’s in International Marketing from IDRAC Lyon and an Erasmus year in Zaragoza, I started my FMCG career with Nestle, Procter & Gamble, and Diageo. Transitioning to the luxury industry at LVMH for nearly 10 years, I led the development of their first direct-to-consumer website for drinks brands. I then oversaw global operations for Church’s footwear at Prada Group. Since August 2022, I’ve been with Theory, tasked with growing the European online business to second globally.

Lizzie Harris

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Lizzie is the Customer Director at B&Q, the UK’s leading home improvement and garden retailer. She is passionately dedicated to creating a superior customer experience by harnessing the power of data to drive personalisation and enhance customer loyalty. With a rich background in retail, e-commerce, and financial services, Lizzie’s unwavering love for data, analytics, and customer-centric strategies resonates deeply. Her expertise has consistently delivered impactful insights and innovative solutions that propel business growth.

Mark Ross

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Mark Ross is the person you go to when you need to win on TikTok. Founder of Konsort Social, a specialist TikTok agency helping some of the fastest-growing DTC brands, he has experience covering all areas of the platform. From leading the new wave of social commerce with TikTok Shop, managing millions of dollars in ad spend, and even being a content creator himself. You’ll want to hear the latest, secret, and behind-the-scenes insights Mark has to offer at RetailJam 2024.

Ross Arnone

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Ross Arnone is the Head of Product at Tesco Labs, a technology innovation team, focused on creating the future of retail, to positively impact customers, communities and the planet.  Prior to his current role, Ross worked across numerous start-ups in the education-technology industry. Creating, launching and scaling products in different global markets. He is passionate about human behaviour and how technology can impact the world. 

Ajay Nassa

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CEO, Virgin Megastore

Maria Hollins

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Maria Hollins is Chief Executive of Ann Summers, and over the past four years has steered the iconic multi-channel retailer through a remarkable transformation. Joining as a commercial consultant in July 2018, she rapidly ascended to Joint Managing Director in February 2019 and sole Managing Director in February 2022. With over 30 years of retail experience, Maria’s leadership has revitalised Ann Summers, optimising product offerings, channel experiences, tech-led transformations, corporate social responsibility, and colleague engagement, driving both present and future commercial success.

Peter Jelkeby

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UK & IE Country CEO & Chief Sustainability Officer, IKEA