Customer Experience

The big picture matters, but so do the details. And that’s where our Hives come in. The topic-specific Hives allow you to engage in 2-way conversations with senior peers to brainstorm and overcome the challenges that most impact your job function.

Hive members will benefit from:

  • Dynamic roundtable discussions resulting in a plethora of real world ideas to experiment with in your own organisation.
  • Deep-dive workshops sharing practical, tried-and-tested roadmaps to tackle your next big challenge

What is the Customer Experience Hive?

The Customer Experience Hive is designed to inform and inspire leaders who are connecting the many dots of CX in an increasingly complex, omnichannel world. With an ever-expectant consumer, this cohort looks at how to create a smooth, consistent and enjoyable experience for your customers. Every single time.

Over the course of the day you’ll hear from our stellar speakers, spend quality time in workshops and 1:1s with your Hive.

The Hive – Who is it for?

Chiefs/Directors/Heads/Managers of Customer, Customer Experience, Digital, Insights & Customer Analytics

As a Hive you’ll deep dive into:

  • Leveraging new technologies like AI, AR and VR to retain customers
  • Delivering a frictionless eCommerce experience with intelligent search and discovery capabilities
  • Taking a data-driven approach to CX, online and offline
  • Delighting customers post-purchase
  • Turning customers into fans