Important Information

Everything you need to know ahead of RetailJam 2025

Most of the answers to any questions you may have can be found below. If you can’t find the answer you are looking for please use the contact button below.

Contact us

Fill out this field
Please enter a valid email address.
Fill out this field
Select an option

Opening & Closing Times:

Partner badge collection will be open from 07:30

Retailer/Brand badge collection will be open from 08:00

Sessions begin at 09:00

RetailJam will finish at 21:00

 

Venue Address:

Knebworth Barns, 

Knebworth, 

SG1 2AX

Once you reach the Novotel, follow the RetailJam signs down to the entrance. Security will greet you at the gate where you need to show your parking pass, if you’re driving (This can be found on the RetailJam app).

Travel:

By Car:

  • Ensure you have your Knebworth entry pass ready printed and displayed on your dashboard or shown digitally via the RetailJam app.
  • Knebworth Barns can be accessed directly from the Junction 7 roundabout of the A1(M) motorway at Stevenage South. There are signs on both carriageways of the motorway.
  • If using Sat Nav input the postcode SG1 2AX for Knebworth Barns (Don’t use the Knebworth House postcode)
  • Once on the grounds, follow the signage towards the Barns
  • There is plenty of complimentary parking, including disabled parking outside of Knebworth Barns

 

By Train:

  • The nearest rail station is Stevenage with non-stop services from London St Pancras  in 30 minutes or under
    • There are also frequent Inter-City connections from Cambridge, York, Leeds, Newcastle, Edinburgh and Glasgow

Our recommended fast train routes from central London:

Direct Train Departure Arrival
St Pancras – Stevenage 7:01 7:31
Kings Cross – Stevenage 7:06 7:26
St Pancras – Stevenage 7:16 7:42
St Pancras – Stevenage 7:31 7:58
Kings Cross- Stevenage 7:33 7:53
St Pancras – Stevenage 7:46 8:13

–    RetailJam is running a complimentary shuttle from Stevenage station to Knebworth Barns every 15 minutes from 07:15 – 09:15

  • Please have your Knebworth entry pass ready to show to our staff at the Coach pick up point
  • The shuttles will be stationed at the bus stop just outside Stevenage station on Lytton Way
  • There is also a Taxi rank at Stevenage station
  • Shuttles will run from Knebworth Barns to Stevenage station starting at 18:45 – 21:30 every 15 minutes.

By Air:

Luton Airport – 11 miles
Stansted Airport – 28 miles
Heathrow Airport – 41 miles
London City Airport – 48 miles

Knebworth Entry Pass

You will need to show this Knebworth entry pass to gain access to the venue, regardless of whether you are driving or arriving on the shuttle:

This can either be printed and displayed on your dashboard, or shown digitally, via the RetailJam app.

The RetailJam App:

This year, we are introducing the RetailJam app for the ultimate networking experience. You can choose sessions to build your own agenda, arrange meetings with partners and peers, form connections and access event info.

  1. Download the Hive Network app here
  2. Log into RetailJam using the credentials emailed to you
  • We’ve sent your login details to the email address used when registering for RetailJam from: noreply@app.thehive-network.com 
  • If you can’t find this, or need to update your email, please contact alethea@thehive-network.com
  1. Complete your profile
  2. View the event agenda and register your interest for the roundtables and workshops you would like to attend
  3. Browse our partners and fellow retailers, and start networking!

On the day, you will collect your badge from the front desk, which will have a unique QR code.
As you network, use the badge scanner in the app to make connections. You can view, chat with and arrange meetings with connections all in the RetailJam app.

– For more information on getting the most out of the RetailJam app, this is all in one handy guide

Local Hotels:

Should you wish to stay the night, here are some hotels nearby:

 

What to bring:

Notepad & pen / Digital notetaker 

Water bottle

Weather protection (sunscreen, hats, sunglasses)

Knebworth entry pass

 

Dress Code:

Please dress casually and appropriately for the weather, remember we are an outdoor event! The surface across Knebworth can be uneven so we recommend flat, comfortable shoes. 

 

Food & Drinks:

As a registered attendee and as part of your ticket price the following is included throughout the day:

  • Networking breaks
  • Lunch & dinner
  • All-day tea and coffee
  • RetailJam Rocks After Party and Happy Hour 

Don’t forget to bring your reusable water bottle to fill up at the water stations throughout the day.

We will be catering for Vegans and Vegetarians. If you have dietary allergies that you have NOT identified as part of your registration please email events@thehive-network.com

 

Security:

Please wear your badge throughout the duration of RetailJam

Smoking is only permitted in designated areas

There will be staff on-site to help you – give us a shout if you need anything!

 

Sustainability:

  • Much of the ingredients used in the Barns kitchens are grown onsite, or made up of fresh, seasonal produce
  • General waste is sorted at an external recycling facility. Garden waste is used for walkways, decoration, wildlife homes and compost – eliminating the need for chemical fertilizers and reducing pesticide use. 
  • There are multiple electric vehicle charging points nearby including a GRIDSERVE Charging Station located just outside the grounds

 

Wifi:

WiFi is provided throughout Knebworth Barns, the password will be provided on the day.

 

Phone Charging:

Access to charging points will be available in the Recharge Hub.

 

Accessibility:

  • RetailJam will be hosted partially outdoors across flat grass, paved and gravel surfaces
  • Knebworth Barns has step-free access
  • Working assistance dogs may be taken into all areas
  • Disabled parking is available in the main Knebworth Barns car park
  • If you require assistance please email events@thehive-network.com

 

Cancellation

Places are limited. If you are unable to attend, please let us know as soon as possible by emailing mike.nelson@thehive-network.com

Need a place to stay?

Below is a list of hotels local to Knebworth Barns should you wish to stay overnight.

Frequently Asked Questions