2023’s Speakers

Global Sales & Marketing Director, APG eCommerce Solutions
Laetitia is a highly-experienced global sales and marketing director, having worked with some of the world’s biggest brands and is inspired by the potential to dramatically change the logistics landscape of the eCommerce sector.

 

Laetitia Arfi

Global Sales & Marketing Director, APG eCommerce Solutions

Sustainability & Farming Comms Manager, Abel & Cole
Ed plays the role of a ‘forager’ at Abel & Cole, looking for the latest, greatest and most innovative suppliers in the market and developing deep relationships with them to accelerate Abel & Cole’s ever-ambitious sustainability strategy

Ed Ayton

Sustainability & Farming Comms Manager, Abel & Cole

Global Head of Digital, NOBLE PANACEA
Caroline has extensive experience in growing luxury beauty brands. At NOBLE PANACEA, Caroline is at the centre of all innovations to acquire and retain customers, from influencer marketing to loyalty, from eCommerce platforms to brand storytelling

Caroline Finn

Global Head of Digital, NOBLE PANACEA

Head of Digital Customer Experience and CRM, Crew Clothing
Based on real world data, Rebecca is responsible for shaping the digital customer experience at Crew Clothing. With a laser-like focus on customer-centricity, Rebecca ensures that her team are tackling customer pain points and delivering the best shopping experience possible.

 

Rebecca Leuw

Head of Digital Customer Experience and CRM, Crew Clothing

Supply, Operations & Sustainability Director, Lucky Saint
Liz is the driving force behind Lucky Saint’s B Corp accreditation and on-going efforts to embed sustainability into all facets of the business, as Lucky Saint continues its rapid growth and its pursuit of becoming THE go-to low alcoholic beer

 

Liz Buchanan

Supply, Operations & Sustainability Director, Lucky Saint

Global Loyalty Manager, Harvey Nichols
Laura is currently re-developing Harvey Nichols’ customer loyalty program to ensure that their repeat customers are truly rewarded for their loyalty and incentivised to continue spending through tailored luxury experiences

Laura Chadwick

Global Loyalty Manager, Harvey Nichols

GM, Europe, Narvar
Across his 20 year career in marketing technology, Michael has worked with many of the top UK and European eCommerce and retail brands. His background means he is well versed in bringing the latest software innovations to Europe and brings with him a wealth of hands-on experience

Michael Schirrmacher

GM, Europe, Narvar

Head of Technology – Digital & Customer, Selfridges
Having played a critical role in Burberry’s digital transformation, Giles is now leading Selfridges’ move towards an agile, future-ready MACH model and has a particular passion in managing the cultural and operational impact of new technologies and tools

Giles Smith

Head of Technology - Digital & Customer, Selfridges

Senior Manager, ChannelAdvisor
Nistaar has 10+ years of experience in ecommerce and digital marketing specialising in marketplace implementation and digital strategy. As a trusted advisor and sales leader in Europe, Nistaar combines technical expertise with a strategic vision, delivering actionable insights and real-world success stories.

 

Nistaar Chandhok

Senior Manager, ChannelAdvisor

Chief Customer Officer, UK & Ireland, DHL Supply Chain
Alex and his team are focused on delighting all of DHL’s 400 customers, delivering great customer experiences and supply chain  innovations. Under Alex’s leadership, the team are also focussing on future growth trends and supply chain transformations and new  product development.

Alex Hislop

Chief Customer Officer, UK & Ireland, DHL Supply Chain

Creative Director, Eleven Miles
Rob has worked at some of the best advertising, digital and customer engagement agencies in the UK. His experience ranges from cars to banks, supermarkets to sausages, politics to charities, fashion to sportswear and everything between. He’s led creative teams to over 137 industry awards, across clients and categories, both for creativity and effectiveness. And he also regularly appears on juries of the creative industry’s top award shows. Coming from a copywriting background, Rob knows the value of brand tonality. Or as he puts it, ‘how to say the right thing, to the right person, in the right way, at the right moment’.

Rob Steeles

Creative Director, Eleven Miles

Senior Manager e-Commerce Platform Development, Puma
Bettina’s mission is to build strategies and teams that pave the way for the transformation of digital capabilities. At Puma, Bettina plays a key role in their move towards headless eCommerce and adopting microservices

Bettina Donmez

Senior Manager e-Commerce Platform Development, Puma

Chief Operating Officer, Abel & Cole
With a laser-like focus on sustainability, product quality and innovation, and by effectively leveraging their ecosystem of suppliers and partners, Ben is leading Abel & Cole’s charge to be a truly triple bottom line organisation

Ben Reardon

Chief Operating Officer, Abel & Cole

GoGreen Lead, UKI, DHL Supply Chain
Tutu is responsible for leading and articulating the value of DHL’s GoGreen program, from colleagues to customers. Tutu is a driving force behind processes and programmes relating to energy, fuel and waste efficiency initiatives, carbon accounting, management and reduction, and a range of corporate and environmental sustainability transformations as outputs.

Tutu Akinkoye

GoGreen Lead, UKI, DHL Supply Chain

Head of eCommerce, Au Vodka
Au Vodka is a young and dynamic company, and one of the fastest growing beverage brands in the UK and Jordan has been at the centre of their innovative marketing approach, heavily leveraging social media and influencers

Jordan Major

Head of eCommerce, Au Vodka

Chief Revenue Officer, Taggstar
Peter is responsible for Taggstar’s ever-expanding customer base, as well as their customers’ continued growth in his role heading up the sales and customer success teams. Using his experience in design and coding and AB testing he works closely with both teams to deliver the results which continually win Taggstar clients.

Peter Buckley

Chief Revenue Officer, Taggstar

Director, Open 24 Seven
James has been instrumental in building the technology roadmaps for multiple eCommerce brands, most recently bringing next generation AR/VR capabilities to Furniturebox and now returning to Open 24 Seven to empower the next phase of growth.

James Ewens

Director, Open 24 Seven

Chief Architect, Primark
As part of their on-going digital transformation, Paul and his team at Primark are overcoming the gravitational pull of legacy systems and launching new and exciting capabilities to establish a platform for innovation

Paul Sims

Chief Architect, Primark

Head of Brand, Homethings
After winning investment on Dragon’s Den, Pete and the co-founders at Homethings have taken an innovative and no-nonsense approach to home cleaning products with sustainability, transparency and simplicity at its core

Pete Rosier

Head of Brand, Homethings

Managing Director, BAM Bamboo Clothing
Under Ryan’s leadership, BAM Bamboo Clothing are taking a proactive approach to understanding and measuring their customers’ priorities and, in doing so, are able to deliver winning products, without compromise

Ryan Shannon

Managing Director, BAM Bamboo Clothing

VP, Marketing, Not on the High Street
Emilie is responsible for delivering the strategy for acquisition channels whilst ensuring improved loyalty and retention of customers. Her focus is on delivering a great experience that is relevant to customers, and which drives both sales and long term loyalty

Emilie Mouquot

VP, Marketing, Not on the High Street

Head of eCommerce, Pour Moi
From personalisation to UX and digital transformation, Gareth has a thorough understanding of eCommerce optimisation and hands-on experience of driving success through his initiatives

Gareth Jones

Head of eCommerce, Pour Moi

Managing Director, Priory Direct
Under Josh’s leadership, sustainability has become Priory Direct’s ‘why’ and by deep diving into every facet of the business and strengthening ties with customers and suppliers, Priory Direct are growing rapidly and on the path to B Corp status

Josh Pitman

Managing Director, Priory Direct

Marketing & eCommerce Director, Lucky Saint
Kerttu is an experienced marketing, eCommerce and brand director currently driving new customer growth through wide-ranging and innovative marketing activations for rapidly-growing non-alcoholic beer brand, Lucky Saint

Kerttu Inkeroinen

Marketing & eCommerce Director, Lucky Saint

CRM Manager, EMEA, New Balance
By taking a completely data-driven approach to CX and personalisation, Jessica is turning customers into fans and creating a community of New Balance fanatics who are increasingly loyal to the brand

Jessica Bartlett

CRM Manager, EMEA, New Balance

Director of Technology, The Body Shop
Catherine aligns The Body Shop’s business strategy with their technology roadmap to deliver future-ready capabilities designed to meet the on-going challenges of an omnichannel world

Catherine Luscombe

Director of Technology, The Body Shop

Co-Founder, CEO, Form Nutrition
In 2017, Damian created the plant-based protein powder and supplement wellness company, Form Nutrition with the simple belief of becoming the greatest version of ourselves while being mindful of others – plant-based with a purpose. As CEO and Co-Founder of Form, Damian ensures this permeates through every aspect of the company.

Damian Soong

Co-Founder, CEO, Form Nutrition

Strategic Account Director, ChannelAdvisor
As part of ChannelAdvisor’s Strategic Accounts organisation, Richard works with some of the world’s biggest brands across multiple verticals including fashion, consumer electronics and CPG to automate and optimise their eCommerce operations. Having been with ChannelAdvisor over 6.5yrs he has seen the role of marketplaces explode in importance and performance for brands looking to increase cross-border trade.

Richard Barber

Strategic Account Director, ChannelAdvisor

Head of Sustainability & ESG, Simba Sleep
Emma is putting sustainability at the heart of Simba Sleep and ensuring that their environmental and social impact is as innovative as their market-leading products. Not stopping there, Emma is also leading on efforts to make Simba Sleep a triple bottom line organisation of the future

Emma Reid

Head of Sustainability & ESG, Simba Sleep

Global VP, Services & Consultancy, Emarsys
Having previously consulted on CRM strategy and marketing automation execution for well known brands, Sonal uses her 10 years’ experience in MarTech and Services to run a global strategy consultancy business within Emarsys SAP. Her expertise in empowering both strategic and operational stakeholders with knowledge and strategic smarts inside the tech has helped brands make waves in their customer retention models.

 

Sonal Mistry

Global VP, Services & Consultancy, Emarsys

Co-Founder, Brand Director, Form Nutrition
Natalia co-founded Form Nutrition, in 2017, with the simple belief of becoming the greatest version of ourselves while being mindful of others – plant-based with a purpose. At Form, described by The Telegraph as a ‘game-changing’ brand, Natalia is at the helm of developing and implementing strategies to expand brand awareness and amplify the company’s ethos.

Natalia Bojanic

Co-Founder, Brand Director, Form Nutrition

Managing Director, Retail, DHL Supply Chain
As MD for Retail, Natalie leads over 9,000 people in the delivery of logistics services for some of the UK’s most well-known retailers.  With a focus on building strong partnerships, she is working with clients to innovate across their supply chains

Natalie Frow

Managing Director, Retail, DHL Supply Chain

Sustainability Manager, The Cheeky Panda
Against the backdrop of rapid business growth, Eleanor leads The Cheeky Panda’s B Corp recertification journey as well as their wider sustainability strategy with a focus on strengthening supplier relationships to improve environmental impact

Eleanor Turner

Sustainability Manager, The Cheeky Panda

Head of Digital Technology – Performance & Commercial, Co-Op
Charles and his team occupy a unique position in Co-Op, providing the data and actionable insights into the cost, value and performance of the digital technology and data function across the Co-Op business, acting as a conduit between executive management and end users

 

Charles Howell-Morley

Head of Digital Technology - Performance & Commercial, Co-Op

Client Relationships Director, Wunderkind
Lindsey Marron is a Director for Client Partnerships (International) for Wunderkind, the performance marketing solution that scales one-to-one messages for over 850 leading eCommerce brands. With a strong background in the digital space, Lindsey provides support and strategy to some of the largest brands in the region including Clarins, Boden, Holland & Barrett and Barbour.

 

Lindsey Marron

Client Relationships Director, Wunderkind

Lead Product Owner: e-Fulfilment & Operations, Dyson
Ryan is responsible for delivering change in Dyson’s D2C operations, playing a key role in their move towards using more electric vehicles in fulfilment to improve the environmental impact of their final mile deliveries

Ryan Walker

Lead Product Owner: e-Fulfilment & Operations, Dyson

Head of Commercial Development UK & I, Metapack
Adam started his career in Business Development, working for IT System integrators with a focus on IT Infrastructure, Cyber Security and Cloud computing for companies across the UK, US and AsiaPac. 10 years later and just before the pandemic Adam joined Metapack to help drive the adoption of new products across Metapack’s UK customer base.

Adam Halbritter

Head of Commercial Development UK & I, Metapack

Co-Founder, Boson Protocol
Justin and Boson Protocol have worked with some of the biggest retailers, brands and worldwide fashion shows to deliver unique experiences in the metaverse – taking the nascent technology from merely a concept to a practical, usable and successful tool

Justin Banon

Co-Founder, Boson Protocol

VP, UK & Europe, MoEngage
As a growth leader with over 20+ years’ experience, Jason has worked for some of the world’s leading companies (Facebook, Google, and Groupon) and new disruptive technology start-ups to scale-ups, both in Europe & USA. Jason has a proven track record in turnarounds, both small private companies and divisions of larger companies and created major growth strategies through new market penetration, M&A, industry roll-ups and trade acquisitions.

Jason Smith

VP, UK & Europe, MoEngage

Head of Sustainability, Abel & Cole
Stefanie and her team have led Abel & Cole’s sustainability department for a number of years, including their phenomenal B Corp certification and recertification scores and their industry-leading stand against compostable plastic

Stefanie Sahmel

Head of Sustainability, Abel & Cole

Head of Labs, Tesco Technology & Group Innovation, Tesco
Sitting in R&D and Group Innovation, Jo is at the centre of fresh ideas and new solutions at Tesco. Including building a wide external network to open doors to world class startups, capable of tackling any challenge

Jo Hickson

Head of Labs, Tesco Technology & Group Innovation, Tesco

Chief Marketing Officer, The Cotswold Company
Matt is an expert in acquiring and retaining customers through innovative digital marketing and unique digital experiences. He is now focused on bringing the offline experience into the online world

Matt Pollington

Chief Marketing Officer, The Cotswold Company

Director of Client Strategy, Bloomreach
Manuel is a recognized technology tactician with over 15 years’ experience in the evolution to customer centric delivery models in various industries including leadership as a program director in several large CX software implementations.

Manuel Toenz

Director of Client Strategy, Bloomreach

Vertical Manager – eComm & Retail, TikTok
Dave has worked in the eCommerce and Tech industry for over a decade. Beginning at Facebook, growing the world’s leading brands like HUEL, Alibaba, LEGO, Very and Gymshark. At TikTok he leads the Retail and eCommerce Growth team, overseeing the growth of hundreds of eCommerce brands looking to scale on the most exciting platform of the decade.

Dave Morrissey

Vertical Manager - eComm & Retail, TikTok

Head of Growth, B Lab UK
B Corp is seen as the most comprehensive certification for sustainable businesses to pursue and Annie’s role is to ensure the growth of the engaged B Corp community and enhance the journey of aspiring organisations

Annie Olivier

Head of Growth, B Lab UK

NED & former Customer Director, Majestic Wine
Matthew is a multiple tenured Customer Director at some of the UK’s biggest brands, putting data at the heart of the omnichannel customer journey while retaining a passionate focus on developing talent and high performing teams

Matthew Gaunt

NED & former Customer Director, Majestic Wine

Product & Brand Director, BAM Bamboo Clothing
Helen leads a team who are creating the next generation of activewear and working on ways to create products in a more  responsible way. Being one of the first UK brands to share annual progress on Impact Goals, to create fully circular products and soon to be able to share the provenance of all our products right back to the farm.

Helen White

Product & Brand Director, BAM Bamboo Clothing

Director of Digital Transformation, Boots
Fiona and her team are at the centre of digital transformation at Boots, leveraging not just the latest technologies but experimenting with creative industry partnerships to create new opportunities

Fiona Brown

Director of Digital Transformation, Boots

Chief Data Scientist, more2
Kevin has over 20 years’ experience in the retail sector, in both consultancy and client-side roles ranging from small start-ups to FTSE 100 retailers. Kevin’s job is to unlock the value in our client’s customer databases. Kevin’s team reveal commercial insights that empower brands with a deep understanding of how customers create value and where to invest next

Kevin Davies

Chief Data Scientist, more2

Head of UK&I Retail, CPG & Hospitality, UST
With 30+ years of experience working for two UK high street retailers, Andy Knowles excels in all aspects of leadership in IT and customer contact centre development. Skilled in leading teams and driving change, he specialises in multi-sourcing, outsourcing, and off-shoring, and in particular delivering successful transformations in the retail industry.

Andy Knowles

Head of UK&I Retail, CPG & Hospitality, UST

VP, Consultancy & Transformation, Emarsys
15 years consulting directly to some of the world’s largest consumer brands and regional retailers looking to unlock the value of their customer data. Ben has successfully built and led international, mixed discipline teams in the areas of marketing strategy and execution. His breadth of experience means he is asked to consult and speak on all aspects of consumer CX from targeted acquisition to loyalty and retention.

Ben Norton

VP, Consultancy & Transformation, Emarsys

CEO, UK & Ireland, DHL Supply Chain
Since January 2022 Saul has been CEO of the DHL Supply Chain business in the UK & Ireland, providing leadership to over 45,000 colleagues. In 2014 he was appointed CEO of DHL Supply Chain Australia and New Zealand, leading over 4,000 colleagues through the pandemic as they continued to deliver high levels of service to an ever-growing customer base

Saul Resnick

CEO, UK & Ireland, DHL Supply Chain

Managing Director UK, Elanders
Kevin is the President of Global Marketing & Sales as well as Managing Director, UK at Elanders, a global, end-to-end supply chain solution provider and strategic partner to some of the world’s leading retailers and brands

Kevin Rogers

Managing Director UK, Elanders

Senior Director, Future Operational, Asda
Having previously led innovation at Asda, Geri is now leading one of the largest and most complex migrations ever undertaken at Asda. Within this, Geri is looking for opportunities to enhance digital capabilities and customer experience

Geri Hebberd

Senior Director, Future Operational, Asda

Head of Wholesale & Supply, Interflora
Heading into 2023, Interflora are taking proactive and ambitious steps to fundamentally change their approach to sustainability. Zara is at the centre of their innovative program, touching all aspect of the business

Zara Taylor

Head of Wholesale & Supply, Interflora

Director of Retail Strategy, Movable Ink
Becki works closely with Movable Ink’s largest retail clients – including Tesco, Currys, Pandora and more – to identify and deliver personalisation frameworks that drive meaningful results in email and in mobile

Becki Francis

Director of Retail Strategy, Movable Ink

Founder, Konsort Social
Mark is the man behind Konsort Social, a niche agency designed to help retailers and brands untangle the web of TikTok, dispel common myths, engage new customers in an innovative way and maximise their ROI

Mark Ross

Founder, Konsort Social

CTO – HCL Commerce EMEA, HCL Software
Martin advises many of HCL’s eCommerce clients on both technical and business strategy. As a senior leader in the worldwide development organisation Martin has direct influence over the product vision, strategy, and roadmap of HCL’s Customer Experience portfolio.

Martin Tavener

CTO - HCL Commerce EMEA, HCL Software