We’re pleased to introduce 2024’s innovators:

Robert is head of the Currys Decision Sciences Team, identifying where advanced analytics, Machine Learning and Artificial Intelligence techniques can drive change in long-term strategy and day-to-day trading.

Robert Bates

Head of Decision Sciences, Currys

Tom is responsible for the use of data to accelerate customer and digital growth across Kingfisher’s European retail banners of B&Q, Castorama, Brico Depot, Screwfix and Koçtaş. To achieve this, Tom is establishing brand new data science, machine learning, analytics and data platform capabilities at scale.

Tom Betts

Group Data Director, Kingfisher Group

Sam has a breadth of experience across Commercial, Customer and Retail and is currently Acting Chief Customer Officer at Asda, after joining in March 2021 as Vice President for Own Brand. She spent her early career honing her skills at Sainsbury’s and B&Q, before embarking on a 12-year journey with Waitrose. Sam has held various leadership roles, including positions across Customer, Own Brand and Product Development, Commercial, Merchandising Operations, and Transformation.

Sam Dickson

Vice President Commercial Strategy, Own Brand and Operations, Asda

As the Director of Ethics and Sustainability at John Lewis Partnership, Marija leads the environmental and social initiatives vital for realising the company’s purpose of ‘For a happier world.’ Joining in 2021, she brings over 20 years of sustainability experience in retail, finance, and FMCG sectors. Marija is dedicated to transforming the food system, preserving nature, and promoting responsible consumerism. In 2022, the Partnership reaffirmed its commitment to protecting nature, unveiling a plan for nature with new commitments to address biodiversity loss urgently.

Marija Rompani

Director of Ethics and Sustainable Strategy, John Lewis Partnership

Ross Arnone is the Head of Product at Tesco Labs, a technology innovation team, focused on creating the future of retail, to positively impact customers, communities and the planet.  Prior to his current role, Ross worked across numerous start-ups in the education-technology industry. Creating, launching and scaling products in different global markets. He is passionate about human behaviour and how technology can impact the world. 

Ross Arnone

Head of Product Team, Tesco Labs, Tesco

Emma Keller is the Head of Sustainability for the UK and Ireland at Nestlé, the largest food and beverage company in the world. Previously working at the World Wildlife Fund, Emma has a desire to “drive change from the inside” and empower employees with a regeneration-first mindset, as key to sustainable innovation. Her remit is to deliver change at the scale Nestlé requires. She is an advocate of “radical action across our whole value chain”, which includes switching to renewable energy in factories and offices, new packaging solutions, and regenerative agriculture practices.

Emma Keller

Head of Sustainability, Nestle

With over 15 years in logistics and supply chain, Tia is the Vice President of eCommerce Business Development at DHL. She leads the strategic development and implementation of ecommerce strategies across the UK and Ireland. Tia drives innovation, creates value for customers, and leads a team focused on new business and exceptional service. Known for her strategic vision, she leverages technology to deliver cutting-edge solutions. Tia is committed to sustainability and social responsibility, making a significant impact at DHL.

Tia Wallace

VP eCommerce Product & Business Development, DHL Supply Chain UK & I

Stu Hill, CEO of DHL eCommerce UK, leads a dedicated team delivering exceptional service both domestically and internationally. With senior roles at ASOS, John Lewis, and FarFetch, where he was SVP and VP of Logistics, Stu optimized supply chain operations. His extensive retail and logistics background provides a unique perspective on logistics.

At DHL eCommerce UK, Stu’s leadership reflects his commitment to top-notch service, operational excellence, and driving growth in the ever-evolving e-commerce landscape. He deeply understands customer needs and excels in navigating logistics complexities.

Stu Hill

CEO, DHL eCommerce UK

 As Head of Customer Care at ME+EM Ltd, I lead a dedicated team committed to delivering exceptional service support and styling advice to our valued customers. At ME+EM, a renowned luxury, women’s fashion brand, I focus on customer satisfaction and operational efficiency, leveraging data-driven insights to remove pain points and drive initiatives that enhance the customer experience and build lasting relationships. I am dedicated to ensuring that every interaction with ME+EM reflects our brand’s commitment to quality and excellence.

Rosemary Duffy

Head of Customer Care, ME+EM

Ghanasham, with over 20 years in Data and AI, serves as Head of Data Science at BT Group. In this cross-cutting role within BT Group’s Digital unit, he leads a team of data science experts, contributing to customer value through data and AI. Ghanasham’s background includes roles at Consumer Association (Which?), Virgin Media, and Automobile Association (AA), focusing on customer analytics and marketing domains to enhance customer experience and optimise marketing ROI. Holding a Master of Science in Operational Research, he plays a pivotal role in BT’s large-scale digital transformation.

Ghanasham Apte

Head of Data Science, BT Group

Adele, Finisterre’s Head of Positive Impact, guides the brand’s sustainability strategy and oversees the Finisterre Foundation. Formerly part of the product team, she managed the development of sustainable apparel. In 2020, Adele led Finisterre’s B Corp recertification, aiming to enhance the company’s positive impact. Born from the needs of British surfers, Finisterre is a B Corp certified outdoor clothing company, crafting enduring wear for a sea-inspired life, marking the first in the UK.

Adele Gingell

Head of Positive Impact and The Finisterre Foundation, Finisterre

Mark Ross is the person you go to when you need to win on TikTok. Founder of Konsort Social, a specialist TikTok agency helping some of the fastest-growing DTC brands, he has experience covering all areas of the platform. From leading the new wave of social commerce with TikTok Shop, managing millions of dollars in ad spend, and even being a content creator himself. You’ll want to hear the latest, secret, and behind-the-scenes insights Mark has to offer at RetailJam 2024.

Mark Ross

Founder, Konsort Social

Lizzie is the Customer Director at B&Q, the UK’s leading home improvement and garden retailer. She is passionately dedicated to creating a superior customer experience by harnessing the power of data to drive personalisation and enhance customer loyalty. With a rich background in retail, e-commerce, and financial services, Lizzie’s unwavering love for data, analytics, and customer-centric strategies resonates deeply. Her expertise has consistently delivered impactful insights and innovative solutions that propel business growth.

Lizzie Harris

Customer Director, B&Q

Ciaran has a track record of scaling consumer businesses.  He has been part of the executive teams at ME+EM, The Cotswold Company, and Long Tall Sally, all achieving successful exits.  During his 17-years’ experience, he has worked across all aspects of marketing and e-commerce disciplines from digital marketing and CRM to brand development and analytics.  He is currently Growth Director at DTC luxury fashion brand, ME+EM, where sales have increased 10x in the last five years. 

Ciaran McClellan

Growth Director, ME+EM

David is a versatile technology reporter, presenter, and consumer advocate, contributing to TV, print, and online platforms. His expertise spans cyber security, online safety, scams, mobile technology, telecoms, and enterprise tech. David’s career originated in the tech industry, where he led IT transformation projects for major companies like IBM, Reuters, and Dell. Over the past decade, he’s been the resident technology expert for BBC Rip Off Britain and has exposed cyber scams on programs such as Watchdog, Crimewatch, Morning Live, The One Show, and discussed the impact of technologies on our lives for Channel 4’s Steph’s Packed Lunch.

David McClelland

Journalist & Broadcaster

Emilie is a passionate and committed Digital, eCommerce and CRM Director with 17 years of experience driving profitable growth. Currently leading a team of 45 across eCommerce operations, digital & social media, data analytics, customer care and design at Clarins. 

Emilie Maunoury

Digital, eCommerce and CRM Director, Clarins Group

Virginia is an experienced leader in eCommerce and digital transformation, currently responsible for the digital transformation and acceleration of B&Q.  With a rich background spanning fashion to home improvement, she previously served as Commercial Director at Jigsaw Clothing and Head of Digital at John Lewis. Virginia, a trailblazer since 2007, initiated and expanded New Look’s online business. Committed to fostering diversity and inclusion, she advocates for women’s empowerment, establishing mentoring circles to propel women into senior roles. Passionate about innovation and growth, Virginia thrives in intricate environments, pushing boundaries for enhanced customer experiences.

Virginia Wakefield

Director of eCommerce, B&Q

Nicola aka ‘The Countess of Cocoa’ is UKI Head of Marketing at Tony’s Chocolonely, the chocolate makers on a serious mission to end modern slavery and child labour in the chocolate industry. Nicola has 12 years of marketing and innovation experience from time spent at Diageo, startup CocoPro and Tony’s. Her favourite Tony’s product is their new milk chocolate & marshmallow Littl’ Bits.

Nicola Matthews

Countess of Cocoa, Head of Marketing - UK & Ireland, Tony's Chocolonely

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. He was voted as a Top Ten Voice for Linked for sharing his insights on the retail industry, has been named a top retail influencer by ReThink Retail, a top 100 retail influencer by Retail Tech Innovation Hub and also appeared in the final of The Apprentice as one of Lord Sugars advisors.

 He also sits on the Strategic Advisory Board at the University of East Anglia’s School of Economics, ranked in the top 10 departments in Economics in the UK. Richard has a wealth of experience in data analytics, retail insight, economics and consumer research

Richard Lim

Chief Executive, Retail Economics

Natalie is the Managing Director for eCommerce and Retail at DHL, overseeing a team of over 12,000 professionals delivering omnichannel logistics services for top UK retailers. Joining DHL in January 2019 as VP for Home Delivery, she managed large item delivery networks. In 2022, she took on contracts with Sainsbury’s. Promoted to her current role in January 2023, Natalie focuses on innovation and customer partnerships, driving DHL’s eCommerce and retail operations. Her leadership ensures DHL delivers outstanding logistics solutions.

Natalie Frow

MD eCommerce & Retail, DHL Supply Chain UK & I

Maria Hollins is Chief Executive of Ann Summers, and over the past four years has steered the iconic multi-channel retailer through a remarkable transformation. Joining as a commercial consultant in July 2018, she rapidly ascended to Joint Managing Director in February 2019 and sole Managing Director in February 2022. With over 30 years of retail experience, Maria’s leadership has revitalised Ann Summers, optimising product offerings, channel experiences, tech-led transformations, corporate social responsibility, and colleague engagement, driving both present and future commercial success.

Maria Hollins

CEO, Ann Summers

Zac is head of sustainability at organic veg box company Riverford, where he is leading the company’s Planet Action programme of projects to tackle the climate crisis, encourage biodiversity and invest in the future of sustainable farming. He has an MSc in Food Security and Sustainable Agriculture where he studied agroforestry systems and soil health, and in his spare time he is a director at The Living Projects CIC, a community and education focussed regenerative land management project. 

Zac Goodall

Head of Sustainability, Riverford Organic Farmers