Current issues for:
Chief Customer & Sustainability Officer, Seasalt Cornwall
Adam’s unique role places him at the centre of two of Seasalt Cornwall’s key missions: improving the omnichannel customer experience and delivering on their mission to improve their sustainability impact
Chief Marketing Officer, The Cotswold Company
Matt is an expert in acquiring and retaining customers through innovative digital marketing and unique digital experiences. He is now focused on bringing the offline experience into the online world
Global Head of Digital, NOBLE PANACEA
Caroline has extensive experience in growing luxury beauty brands. At NOBLE PANACEA, Caroline is at the centre of all innovations to acquire and retain customers, from influencer marketing to loyalty, from eCommerce platforms to brand storytelling
Head of Digital Customer Experience and CRM, Crew Clothing
Based on real world data, Rebecca is responsible for shaping the digital customer experience at Crew Clothing. With a laser-like focus on customer-centricity, Rebecca ensures that her team are tackling customer pain points and delivering the best shopping experience possible.
Marketing & eCommerce Director, Lucky Saint
Kerttu is an experienced marketing, eCommerce and brand director currently driving new customer growth through wide-ranging and innovative marketing activations for rapidly-growing non-alcoholic beer brand, Lucky Saint
NED & former Customer Director, Majestic Wine
Matthew is a multiple tenured Customer Director at some of the UK’s biggest brands, putting data at the heart of the omnichannel customer journey while retaining a passionate focus on developing talent and high performing teams
Global Loyalty Manager, Harvey Nichols
Laura is currently re-developing Harvey Nichols’ customer loyalty program to ensure that their repeat customers are truly rewarded for their loyalty and incentivised to continue spending through tailored luxury experiences
CRM Manager, EMEA, New Balance
By taking a completely data-driven approach to CX and personalisation, Jessica is turning customers into fans and creating a community of New Balance fanatics who are increasingly loyal to the brand
GM, Europe, Narvar
Across his 20 year career in marketing technology, Michael has worked with many of the top UK and European eCommerce and retail brands. His background means he is well versed in bringing the latest software innovations to Europe and brings with him a wealth of hands-on experience
Co-Founder, Boson Protocol
Justin and Boson Protocol have worked with some of the biggest retailers, brands and worldwide fashion shows to deliver unique experiences in the metaverse – taking the nascent technology from merely a concept to a practical, usable and successful tool
