TICKETS ARE GOING FAST
The Innovation Stage is the main plenary stage at RetailJam, accessible to all attendees. This is where you will find our inspirational, innovation-focused sessions.
Complementing the Innovation stage content and over the course of the day, VIP attendees are also able to access additional sessions, demos and 1-1s in topic-specific Hives.
Take a look at this year’s agenda below, and be sure to explore the different Cohorts with the menu on the left.
The Agenda:
07.30 – 09.00: Registration and networking
09.00 – 09.10: RetailJam Welcome
09.10 – 09.55: The next wave in retail – innovation, momentum and impact
Niclas Ekerot, Global VP Retail, Burberry
Sergio Azzolari, CEO, Roberto Cavalli
Mark Ralea, General Manager, Fabletics Europe
Bob Neville, Global Head of Retail, Pentland Brands
Jayesh Bhayani, Sr Director (EVP) Technology, Tesco
09.55 – 10.15: Fireside Chat
David Abrahamovitch, CEO & Founder, Grind
10.15 – 10.35: Partnerships in motion – how a collaborative culture powers growth and resilience
10.40 – 11.00: Technology and eCommerce Hive: Driving digital transformation at scale
Farzin Saber, COO, Group Digital and Global VP, Digital Project Office IKEA Retail
11.00 – 11.40: Technology and eCommerce Hive: The future of tech and eCommerce – key trends and innovations to watch
Shaun Loughlin, Head of eCommerce & Technology, Le Mieux
Bryony Tagg, Head of Ecommerce, Chilly’s
Premal Desai, Head of Data & AI, The Gym Group
Manou Campbell, Head of Data & Information Systems, Medik8
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.05 – 14.35: Digital Marketing and Sustainability Hive: The art of storytelling – bringing your retail brand to life
Annabelle Baker, Co-Founder, DIEM
Uhdi Silva, CEO & Co-Founder, Snaffling Pig
Raine Peake, Digital Director, Crew Clothing
14.35 – 15.00: Digital Marketing and Sustainability Hive: From waste to wins – how Too Good To Go is revolutionising the food waste space
Sophie Trueman, MD, Too Good To Go
15.00 – 15.20: Sustainability Hive: Driving sustainability through innovation – pioneering solutions for a greener future
Dorothee D’Herde, Director of Responsible Business, Kingfisher
16.00 – 16.30: Customer Experience Hive: Understanding the consumer of tomorrow
Martin Villanueva, VP CX, IKEA
16.30 – 16.45: Customer Experience Hive: Turning customers into fans and building a community
Amir, CEO & Founder, Dupeshop
16.45 – 17.00: Customer Experience Hive: AI-enabled customer experience
17.00 – 17.30: Innovating from within – the power of people
DHL
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 21.30: Transfers to Stevenage train station every 30 minutes between 19.00 and 21.30
10.40 – 11.40: Customer Experience Workshops
Workshop 1: Revolutionising shopping experiences – enhancing retail with AR and VR
Workshop 2: Enhancing customer interaction with tech with Teleperformance
Workshop 3: From acceptance to action – align your tech, activate your data and drive real engagement with Zeta
Workshop 4: Driving revenue through profitable loyalty and strategic promotions with Talon.One
Workshop 5: Personalisation and the key to driving customer retention
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.05 – 14.45: Customer Experience Roundtables, Round 1
Roundtable 1: Redefining receipts to engage shoppers in-store and reward loyalty with Slip
Roundtable 2: Personalisation and customisation to enhance the customer experience with Vaimo
Roundtable 3: Building loyalty through effective initiatives
Roundtable 4: Customer behaviour insights through data analysis and segmentation with Mapp
Roundtable 5: Beyond data points – transforming multi-channel analytics across your business with Quantum Metrics
Roundtable 6: Unlocking data-driven CX
Roundtable 7: Maximising customer retention with innovative membership programs
Roundtable 8: Gamification to increase engagement
Roundtable 9: Elevating your customer experience with AI with Ada
Roundtable 10: Love your customers – CRM hacks for better connections
Roundtable 11: Elevating customer experience with smart clienteling with Endear
Roundtable 12: How AI is powering human-centric service with Zendesk
Roundtable 13: Connecting your in-store and online experience with Adyen
Roundtable 14: Build trust and engagement through your community
Roundtable 15: Enhancing end-to-end customer journey with Scurri
Roundtable 16: Mastering post-purchase CX with Sorted
14.55 – 15.35: Customer Experience Roundtables, Round 2
16.00 – 16.30: Innovation Stage: Understanding the consumer of tomorrow
Martin Villanueva, VP CX, IKEA
16.30 – 16.45: Innovation Stage: Turning customers into fans and building a community
Amir, CEO & Founder, Dupeshop
16.45 – 17.00: Innovation Stage: AI-enabled customer experience
17.00 – 17.30: Innovation Stage: Innovating from within – the power of people
DHL
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 21.30: Transfers to Stevenage train station every 30 minutes between 19.00 and 21.30
10.40 – 11.00: Innovation Stage: Driving digital transformation at scale
Farzin Saber, COO, Group Digital and Global VP, Digital Project Office IKEA Retail
11.00 – 11.40: Innovation Stage: The future of tech and eCommerce – key trends and innovations to watch
Shaun Loughlin, Head of eCommerce & Technology, Le Mieux
Bryony Tagg, Head of Ecommerce, Chilly’s
Premal Desai, Head of Data & AI, The Gym Group
Manou Campbell, Head of Data & Information Systems, Medik8
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.00 – 15.00: Technology Workshops
Workshop 1: Unlocking the power of AI
Workshop 2: Navigating cloud migration
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
15.30 – 16.10: Technology Roundtables, Round 1
Roundtable 1: Buy or build – finding the right tech strategy
Roundtable 2: Driving data-driven decisions
Roundtable 3: Mastering the management of major tech projects
Roundtable 4: Beyond the legacy – modernising your tech stack
Roundtable 5: How is AI shaping the future of eCommerce with Akeneo
16.20 – 17.00: Technology Roundtables, Round 2
17.00 – 17.30: Innovation Stage: Innovating from within – the power of people
DHL
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 21.30: Transfers to Stevenage train station every 30 minutes between 19.00 and 21.30
10.40 – 11.20: Digital Marketing Roundtables, Round 1
Roundtable 1: Beyond the feed – profitable growth across channels with Athos
Roundtable 2: Maximising your ROI on marketing spend
Roundtable 3: Strategies to grow, covert and retain in retail with Emplifi
Roundtable 4: Creating engaging web experiences with Optimizely
Roundtable 5: The modern affiliate marketing playbook
Roundtable 6: Unleashing the power of CMS with Contentstack
Roundtable 7: Maximising content ROI – how AI is transforming content operations for brands with Bynder
Roundtable 8: SEO for the win – drive organic traffic like a pro
Roundtable 9: Beyond the inbox – advanced email marketing strategies for 2025
Roundtable 10: Building loyalty through effective initiatives
Roundtable 11: Seamless shopping – unlocking in-app purchases on Instagram, TikTok, and Pinterest
Roundtable 12: Maximising impact – strategies for reels and TikTok ads
Roundtable 13: Experiential retail and event marketing – engaging customers through in-store events and pop-ups
Roundtable 14: Decoding trends with social listening
Roundtable 15: Marketplaces and marketing – driving success through strategic alignment
Roundtable 16: Leveraging influencers and social media in retail
Roundtable 17: Mobile optimisation and SMS marketing to boost engagement
11.30 – 12.10: Digital Marketing Roundtables, Round 2
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.05 – 14.35: Innovation Stage: The art of storytelling – bringing your retail brand to life
Annabelle Baker, Co-Founder, DIEM
Uhdi Silva, CEO & Co-Founder, Snaffling Pig
Raine Peake, Digital Director, Crew Clothing
14.35 – 15.00: Innovation Stage: From waste to wins – how Too Good To Go is revolutionising the food waste space
Sophie Trueman, MD, Too Good To Go
15.30 – 16.30: Digital Marketing Workshops
Workshop 1: Mastering SEO – boosting your website’s visibility and traffic
Workshop 2: The personalisation playbook – identifying the moments that matter to your customers with Optimizely
Workshop 3: AI managing AI – why digital marketing will never look the same again with Upp.ai
Workshop 4: The art of outdoor advertising – capturing attention from the consumer in the urban landscape
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
17.00 – 17.30: Innovation Stage: Innovating from within – the power of people
DHL
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 21.30: Transfers to Stevenage train station every 30 minutes between 19.00 and 21.30
10.40 – 11.00: Innovation Stage: Driving digital transformation at scale
Farzin Saber, COO, Group Digital and Global VP, Digital Project Office IKEA Retail
11.00 – 11.40: Innovation Stage: The future of tech and eCommerce – key trends and innovations to watch
Shaun Loughlin, Head of eCommerce & Technology, Le Mieux
Bryony Tagg, Head of Ecommerce, Chilly’s
Premal Desai, Head of Data & AI, The Gym Group
Manou Campbell, Head of Data & Information Systems, Medik8
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.00 – 15.00: eCommerce Workshops
Workshop 1: Rethinking checkouts – payment strategies that work in 2025 with Adyen
Workshop 2: Exploring cross-border and global eCommerce opportunities with ESW and Retail Economics
Workshop 3: Mastering international marketplaces – seamless expansion strategies for eCommerce leaders with Bleckmann
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
15.30 – 16.10: eCommerce Roundtables, Round 1
Roundtable 1: The on-demand, every-channel consumer and how to help them
Roundtable 2: Keeping up with the pace of change in eCommerce with KPS
Roundtable 3: Beyond the search bar – winning with AI-powered merchandising and personalisation with Athos
Roundtable 4: Meeting shopper expectations – the key to faster service, lower costs and better efficiency with ZigZag
Roundtable 5: Simplifying expansion and cross-border growth with Aramex
Roundtable 6: Scaling beyond borders for fashion and lifestyle brands with Bleckmann
Roundtable 7: Optimising your tech stack to fuel growth and efficiency
Roundtable 8: Creating seamless, agile experiences across all channels with Tradbyte
Roundtable 9: Destination USA – unlocking seamless solutions and gateway opportunities with Asendia
Roundtable 10: Why headless is the future
Roundtable 11: AI-powered product descriptions – boosting eCommerce SEO and Efficiency for high-volume retailers with Ocula Technologies
Roundtable 12: Navigating the best eCommerce platforms for success
Roundtable 13: Rethinking your D2C pricing strategy with AI with 7 Learnings
Roundtable 14: Embedded finance to enhance checkout experience
Roundtable 15: Social commerce – driving retail through social media engagement
16.20 – 17.00: eCommerce Roundtables, Round 2
17.00 – 17.30: Innovation Stage: Innovating from within – the power of people
DHL
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 21.30: Transfers to Stevenage train station every 30 minutes between 19.00 and 21.30
10.40 – 11.20: Sustainability Roundtables, Round 1
Roundtable 1: Net zero initiative – driving towards a sustainable future
Roundtable 2: Empowering your team to integrate sustainability into business practices
Roundtable 3: How to build trust with your customers on sustainability
Roundtable 4: Leveraging data and technology to achieve sustainability goals
Roundtable 5: Circular economy in retail – strategies for recycling and reuse
11.30 – 12.10: Sustainability Roundtables, Round 2
12.20 – 14.00: Lunch, networking, live music, and fun and games
14.05 – 14.35: Innovation Stage: The art of storytelling – bringing your retail brand to life
Annabelle Baker, Co-Founder, DIEM
Uhdi Silva, CEO & Co-Founder, Snaffling Pig
Raine Peake, Digital Director, Crew Clothing
14.35 – 15.00: Innovation Stage: From waste to wins – how Too Good To Go is revolutionising the food waste space
Sophie Trueman, MD, Too Good To Go
15.00 – 15.20: Innovation Stage: Driving sustainability through innovation – pioneering solutions for a greener future
Dorothee D’Herde, Director of Responsible Business, Kingfisher
15.45 – 16.45: Sustainability Workshops
Workshop 1: Beyond plastic to paper – rethinking packaging size for sustainable solutions
Workshop 2: The path to B Corp certification
All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.
17.00 – 17.30: Innovating from within – the power of people
DHL
17.30 – 21.30: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music
19.00 – 21.30: Transfers to Stevenage train station every 30 minutes between 19.00 and 21.30
