2025 Agenda

10.40 – 11.40: Customer Experience Workshops

Workshop A: Loyalty x promotions – profitable incentives with Talon.one
Workshop B: From acceptance to action – align your tech, activate your data and drive real engagement with Zeta
Workshop C: Enhancing customer interaction with tech with Teleperformance
Workshop D: Navigating the storm – payment resilience in an uncertain world with FreedomPay and Retail Economics

All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.

12.20 – 14.00: Lunch, networking, live music, and fun and games

14.00 – 14.40: Customer Experience Roundtables, Round 1

Roundtable 1: Creating powerful post-purchase experiences and loyalty engagement for in-store shoppers with Slip
Roundtable 2: Personalisation and customisation to enhance the customer experience with Vaimo
Roundtable 3: The GA4 conundrum – can your marketing data be trusted? with Space & Time
Roundtable 4: Navigating retail realities – strategies for economic shifts with Quantum Metric
Roundtable 5: Elevating customer experience with smart clienteling with Endear
Roundtable 6: Connecting your in-store and online experience with Adyen
Roundtable 7: How AI is powering human-centric service with Zendesk
Roundtable 8: Enhancing end-to-end customer journey with Scurri
Roundtable 9: Mastering post-purchase CX with Sorted
Roundtable 10: Unlocking data-driven CX
Roundtable 11: Building loyalty through effective initiatives
Roundtable 12: Future-proofing your data architecture (CDP)

14.45 – 15.25: Customer Experience Roundtables, Round 2

Roundtable 1: Creating powerful post-purchase experiences and loyalty engagement for in-store shoppers with Slip
Roundtable 2: Personalisation and customisation to enhance the customer experience with Vaimo
Roundtable 3: Market expansion tips to prevent burning budget with Space & Time
Roundtable 4: Fixing the customer experience – making your tech stack speak the language of fashion with AI with Mapp
Roundtable 5: Elevating customer experience with smart clienteling with Endear
Roundtable 6: Elevating your customer experience with AI with Ada
Roundtable 7: How AI is powering human-centric service with Zendesk
Roundtable 8: Enhancing end-to-end customer journey with Scurri
Roundtable 9: Mastering post-purchase CX with Sorted
Roundtable 10: Build trust and engagement through your community
Roundtable 11: Love your customer – people behind the bloom, social media approaches for better engagement
Roundtable 12: Maximising customer retention with innovative membership programs

16.00 – 16.20: Innovation Stage: Beyond the data – at the dinner table with your customer
Murray Lambell, Chief Customer Officer, Gousto
Interviewer: David McClelland, Journalist & Broadcaster

16.20 – 16.40: Innovation Stage: The secret ingredients to customer loyalty
Amanda Yu, Director of Customer Experience, Ocado Retail

16.40 – 17.00: Innovation Stage: Customer first, brand always – community, culture and challenger growth at TALA
Morgan Fowles, CEO, TALA
Interviewer: David McClelland, Journalist & Broadcaster

17.00 – 17.25: Partnerships in motion – how a collaborative culture powers growth and resilience
Paul Johnson-Barnett, SVP Operations, Maisonette 
Victoria Instone, Data Consultancy, Intuita
Kris Green, CEO, Localised
Tia Wallace, VP Business Development, Brandpath
Moderator: David McClelland, Journalist & Broadcaster

17.25 – 17.30: Wrap-up from host David McClelland, Journalist & Broadcaster

17.30 – 21.00: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music

10.40 – 11.00: Innovation Stage: Driving digital transformation at scale
Ranjit Patel, Director of Technology and Portfolio, Bulk
Interviewer: David McClelland, Journalist & Broadcaster

11.00 – 11.40: Innovation Stage: The future of tech and eCommerce – key trends and innovations to watch
Shaun Loughlin, Head of eCommerce & Technology, Le Mieux
Bryony Tagg, Head of Ecommerce, Chilly’s
Manou Campbell, Head of Data & Information Systems, Medik8
Moderator: David McClelland, Journalist & Broadcaster

12.20 – 14.00: Lunch, networking, live music, and fun and games

14.00 – 15.00: Technology Workshops

Workshop A: Grasping the nettle – how to tackle legacy tech to unlock savings and innovation at speed with Zühlke

All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.

15.30 – 16.10: Technology Roundtables, Round 1

Roundtable 1: Strategic tech stacks – balancing innovation and pragmatic architecture with Absolute Labs
Roundtable 2: Mastering the management of major tech projects with OneStock
Roundtable 3: Legacy to leading edge with Zühlke
Roundtable 4: How is AI shaping the future of eCommerce with Akeneo
Roundtable 5: Optimising your tech stack to fuel growth and efficiency

16.15 – 16.55: Technology Roundtables, Round 2

Roundtable 1: Buy or build – finding the right tech strategy
Roundtable 2: Mastering the management of major tech projects with OneStock
Roundtable 3: Driving data-driven decisions
Roundtable 4: How is AI shaping the future of eCommerce with Akeneo
Roundtable 5: Cybersecurity preparedness and resilience

17.00 – 17.25: Partnerships in motion – how a collaborative culture powers growth and resilience
Paul Johnson-Barnett, SVP Operations, Maisonette 
Victoria Instone, Data Consultancy, Intuita
Kris Green, CEO, Localised
Tia Wallace, VP Business Development, Brandpath
Moderator: David McClelland, Journalist & Broadcaster

17.25 – 17.30: Wrap-up from host David McClelland, Journalist & Broadcaster

17.30 – 21.00: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music

10.40 – 11.20: Digital Marketing Roundtables, Round 1

Roundtable 1: Beyond the feed – profitable growth across channels with Athos
Roundtable 2: How to grow, convert and retain your customers with Emplifi
Roundtable 3: Unleashing the power of CMS through digital transformation with Contentstack
Roundtable 4: Maximising content ROI – how AI is transforming content operations for brands with Bynder
Roundtable 5: SEO for the win – drive organic traffic like a pro
Roundtable 6: Building loyalty through effective initiatives with Returnal
Roundtable 7: Maximising your ROI on marketing spend
Roundtable 8: Social marketing and advertising
Roundtable 9: Converting customers through video advertising
Roundtable 10: How to connect with your audience on a human level

11.30 – 12.10: Digital Marketing Roundtables, Round 2

Roundtable 1: Creating engaging web experiences with Optimizely
Roundtable 2: How to grow, convert and retain your customers with Emplifi
Roundtable 3: Unleashing the power of CMS through digital transformation with Contentstack
Roundtable 4: Maximising content ROI – how AI is transforming content operations for brands with Bynder
Roundtable 5: Beyond the inbox – advanced email marketing strategies for 2025
Roundtable 6: Seamless shopping – unlocking in-app purchases on Instagram, TikTok, and Pinterest
Roundtable 7: Mobile optimisation and SMS marketing to boost engagement
Roundtable 8: Social marketing and advertising
Roundtable 9: Marketplaces and marketing – driving success through strategic alignment
Roundtable 10: How to connect with your audience on a human level

12.20 – 14.00: Lunch, networking, live music, and fun and games

14.05 – 14.35: Innovation Stage: The art of storytelling – bringing your retail brand to life
Annabelle Baker, Co-Founder, DIEM
Uhdi Silva, CEO & Co-Founder, Snaffling Pig
Raine Peake, Group Digital Director, Crew Clothing
Silvia Chaver, E-business & Media Manager, LVMH Fragrances
Moderator: David McClelland, Journalist & Broadcaster

14.35 – 15.00: Innovation Stage: Deichmann’s digital content playbook
Josephine Soei, Head of Marketing & Communications, Deichmann

15.45 – 16.45: Digital Marketing Workshops

Workshop A: AI managing AI – why digital marketing will never look the same again with Upp.ai
Workshop B: The personalisation playbook – identifying the moments that matter to your customers with Optimizely

All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.

17.00 – 17.25: Partnerships in motion – how a collaborative culture powers growth and resilience
Paul Johnson-Barnett, SVP Operations, Maisonette 
Victoria Instone, Data Consultancy, Intuita
Kris Green, CEO, Localised
Tia Wallace, VP Business Development, Brandpath
Moderator: David McClelland, Journalist & Broadcaster

17.25 – 17.30: Wrap-up from host David McClelland, Journalist & Broadcaster

17.30 – 21.00: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music

10.40 – 11.00: Innovation Stage: Driving digital transformation at scale
Ranjit Patel, Director of Technology and Portfolio, Bulk
Interviewer: David McClelland, Journalist & Broadcaster

11.00 – 11.40: Innovation Stage: The future of tech and eCommerce – key trends and innovations to watch
Shaun Loughlin, Head of eCommerce & Technology, Le Mieux
Bryony Tagg, Head of Ecommerce, Chilly’s
Manou Campbell, Head of Data & Information Systems, Medik8
Moderator: David McClelland, Journalist & Broadcaster

12.20 – 14.00: Lunch, networking, live music, and fun and games

14.00 – 15.00: eCommerce Workshops

Workshop B: Mastering international marketplaces – seamless expansion strategies for eCommerce leaders with Bleckmann
Workshop C: Breaking barriers – winning strategies for international growth in a shifting trade landscape with ESW and Retail Economics
Workshop D: Rethinking checkouts – payment strategies that work in 2025 with Adyen

All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.

15.30 – 16.10: eCommerce Roundtables, Round 1

Roundtable 6: The on-demand, every-channel consumer and how to help them with Deliveroo
Roundtable 7: Keeping up with the pace of change in eCommerce with KPS
Roundtable 8: Smarter returns solutions – manage serial returners while reducing costs and driving customer loyalty with ZigZag
Roundtable 9: Scaling beyond borders for fashion and lifestyle brands with Bleckmann
Roundtable 10: Scale Europe seamlessly – your path to Pan-European growth with Tradebyte
Roundtable 11: Destination USA – unlocking seamless solutions and gateway opportunities with Asendia
Roundtable 12: AI-powered product descriptions – boosting eCommerce SEO and Efficiency for high-volume retailers with Ocula Technologies
Roundtable 13: Expanding your reach – using international marketplaces to drive business growth with The Despatch Company
Roundtable 14: Driving loyalty and revenue growth with embedded finance with Natwest Boxed

16.15 – 16.55: eCommerce Roundtables, Round 2

Roundtable 6: The on-demand, every-channel consumer and how to help them with Deliveroo
Roundtable 7: Beyond the search bar – winning with AI-powered merchandising and personalisation with Athos
Roundtable 8: Simplifying expansion and cross-border growth with Aramex
Roundtable 9: Rethinking your D2C pricing strategy with AI with 7 Learnings
Roundtable 10: Scale Europe seamlessly – your path to Pan-European growth with Tradebyte
Roundtable 11: Destination USA – unlocking seamless solutions and gateway opportunities with Asendia
Roundtable 12: AI-powered product descriptions – boosting eCommerce SEO and Efficiency for high-volume retailers with Ocula Technologies
Roundtable 13: Navigating the best eCommerce platforms for success
Roundtable 14: Driving loyalty and revenue growth with embedded finance with Natwest Boxed

17.00 – 17.25: Partnerships in motion – how a collaborative culture powers growth and resilience
Paul Johnson-Barnett, SVP Operations, Maisonette 
Victoria Instone, Data Consultancy, Intuita
Kris Green, CEO, Localised
Tia Wallace, VP Business Development, Brandpath
Moderator: David McClelland, Journalist & Broadcaster

17.25 – 17.30: Wrap-up from host David McClelland, Journalist & Broadcaster

17.30 – 21.00: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music

10.40 – 11.20: Sustainability Roundtables, Round 1

Roundtable 11: Net zero initiative – driving towards a sustainable future
Roundtable 12: Empowering your team to integrate sustainability into business practices
Roundtable 13: How to build trust with your customers on sustainability
Roundtable 14: Circular economy in retail – strategies for recycling and reuse

11.30 – 12.10: Sustainability Roundtables, Round 2

Roundtable 11: Net zero initiative – driving towards a sustainable future
Roundtable 12: Empowering your team to integrate sustainability into business practices
Roundtable 13: How to build trust with your customers on sustainability
Roundtable 14: Circular economy in retail – strategies for recycling and reuse

12.20 – 14.00: Lunch, networking, live music, and fun and games

14.05 – 14.35: Innovation Stage: The art of storytelling – bringing your retail brand to life
Annabelle Baker, Co-Founder, DIEM
Uhdi Silva, CEO & Co-Founder, Snaffling Pig
Raine Peake, Group Digital Director, Crew Clothing
Silvia Chaver, E-business & Media Manager,LVMH Fragrances
Moderator: David McClelland, Journalist & Broadcaster

14.35 – 15.00: Innovation Stage: Deichmann’s digital content playbook
Josephine Soei, Head of Marketing & Communications, Deichmann

15.00 – 15.20: Innovation Stage: Driving sustainability through innovation – pioneering solutions for a greener future
Dorothee D’Herde, Director of Responsible Business, Kingfisher

15.45 – 16.45: Sustainability Workshops

Workshop C: The path to B Corp certification
Workshop D: Closing the loop – rethinking circular economy across the supply chain with Reconomy

All workshops are assigned on a first-come, first-served basis. If you are unable to take a seat at one of the workshops, please feel free to visit the Innovation Stage, Innovation Lounge or Solutions Zone.

17.00 – 17.25: Partnerships in motion – how a collaborative culture powers growth and resilience
Paul Johnson-Barnett, SVP Operations, Maisonette 
Victoria Instone, Data Consultancy, Intuita
Kris Green, CEO, Localised
Tia Wallace, VP Business Development, Brandpath
Moderator: David McClelland, Journalist & Broadcaster

17.25 – 17.30: Wrap-up from host David McClelland, Journalist & Broadcaster

17.30 – 21.00: RetailJam Rocks
Unwind with your colleagues and peers with food, drink and games, as well as music