Customer

Breaking data silos to unlock the single customer view

Rethinking loyalty to build genuine community and emotional connection

Role of returns in end-to-end customer experience

Using AI and automation to deliver meaningful, real-time personalisation

Empowering customer service teams with the right tools, insights and autonomy

Marketing

Fixing content chaos for a unified process

Personalising at scale without crossing the line

AI-powered discovery: the new search, SEO and on-site merchandising

Cracking Gen Z: authenticity, micro-communities and social commerce

Fixing the friction points: optimising the moments that matter in the customer journey

eCommerce

Unlocking full stock visibility with distributed order management

Fixing broken integrations across 

eCommerce

Transforming returns into seamless, loyalty-driving experiences

Removing friction from cart and checkout to improve conversion

Taking control of marketplace strategy