What to expect
Thank You to Our Contributors
Roundtable topics include…
Customer
Breaking data silos to unlock the single customer view
Rethinking loyalty to build genuine community and emotional connection
Role of returns in end-to-end customer experience
Using AI and automation to deliver meaningful, real-time personalisation
Empowering customer service teams with the right tools, insights and autonomy
Marketing
Fixing content chaos for a unified process
Personalising at scale without crossing the line
AI-powered discovery: the new search, SEO and on-site merchandising
Cracking Gen Z: authenticity, micro-communities and social commerce
Fixing the friction points: optimising the moments that matter in the customer journey
eCommerce
Unlocking full stock visibility with distributed order management
Fixing broken integrations across
eCommerce
Transforming returns into seamless, loyalty-driving experiences
Removing friction from cart and checkout to improve conversion
Taking control of marketplace strategy
Sustainability
Gaining full transparency across multi-tier global supply chains
Making circular commerce commercially viable
Reducing packaging impact while preparing for EPR reality
Making scope 3 measurement manageable at scale
Turning purpose into profit without losing authenticity
Technology
Tackling legacy systems debt to unlock modernisation
Investing in back-end foundations to enable digital growth
Choosing the right platform for scalable, adaptive commerce
Cybersecurity challenges in modern retail
Bringing smart store technology to life in physical retail
